Question 1

1. What is Kitsune Cards?

Accepted Answer

Kitsune Cards is a trading card game store specializing in Pokémon cards. We offer sealed packs, live rip-and-ship services, and curated card collections for fans and collectors across the United States.

Question 2

2. What is a rip-and-ship service?

Accepted Answer

Rip-and-ship is a service where we open trading card packs live on stream for you, showcasing the cards inside, and then ship them to your address. It’s an exciting way to connect with the community and see what you pull in real-time!

Question 3

3. How do I participate in a live rip-and-ship?

Accepted Answer

To participate, simply purchase packs from our website during a live stream. We will open your packs live, show the cards on stream, and carefully package and ship them to you.

Question 4

4. Do you sell sealed packs and booster boxes?

Accepted Answer

Yes! In addition to our rip-and-ship service, we sell sealed packs and booster boxes for collectors who prefer to keep their cards unopened.

Question 5

5. Where do you ship to?

Accepted Answer

We currently ship to addresses within the United States only. Unfortunately, we do not offer international shipping at this time.

Question 6

6. How long does it take to process and ship my order?

Accepted Answer

Orders placed on weekdays are typically processed and shipped within 24 hours. Weekend and holiday orders may take 24-72 hours to process. Shipping times vary by carrier, but most orders arrive within 3-7 business days.

Question 7

7. Will I receive tracking information for my order?

Accepted Answer

Yes! Once your order has been shipped, you will receive an email with tracking information to monitor the delivery status.

Question 8

8. What happens if my package is lost or damaged?

Accepted Answer

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. Provide photos of any damage, and we will work with the carrier to resolve the issue. Depending on the circumstances, we may issue a replacement or refund.

Question 9

9. Can I return or cancel my order?

Accepted Answer

Orders for sealed products can be canceled or returned under certain conditions. Please contact us as soon as possible to inquire.

Orders placed for live rip-and-ship services CANNOT be canceled or refunded once the pack has been opened.

Question 10

10. How do I ensure my shipping address is correct?

Accepted Answer

Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.

Question 11

11. What payment methods do you accept?

Accepted Answer

We accept all major credit cards and online payment methods processed securely through our website.

Question 12

12. Can I purchase specific cards instead of packs?

Accepted Answer

At this time, we focus on selling sealed packs and offering live rip-and-ship services. We may offer individual cards in the future, so stay tuned for updates!

Question 13

13. Do you offer discounts or promotions?

Accepted Answer

We occasionally run promotions or discounts during live streams and special events. Follow us on intstagram, tik tok and youtube to stay updated on the latest deals!

Question 14

14. How can I contact Kitsune Cards?

Accepted Answer

If you have any questions or need assistance, please contact us:

Email: support@kitsunecards.com

FAQ

Frequently asked questions