Shipping Policy

Shipping Policy for Kitsune Cards LLC

Last Updated: 14 January 2025

Thank you for choosing Kitsune Cards! We’re dedicated to providing a smooth and reliable shipping experience for all your Pokémon trading card needs. Below, you’ll find everything you need to know about our shipping process.

Order Processing and Shipping Times

We strive to process and ship all orders within 24 hours on weekdays.
For orders placed on weekends or holidays, processing times may range from 24 to 72 hours, depending on order volume and carrier availability.
Shipping times may vary due to factors like order volume, purchase timing, and carrier delays. Delivery is typically expected within 3-7 business days after shipment.

Live Rip-and-Ship Orders

For live-stream purchases, we carefully package and ship all items opened during the stream within the same 24-72 hour timeframe.
You will receive a tracking number via email once your order is shipped, so you can monitor its progress.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date.
For damaged packages, include photos to help us resolve the issue. If applicable, we’ll provide a replacement or refund.

Incorrect Shipping Address

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date.
For damaged packages, include photos to help us resolve the issue. If applicable, we’ll provide a replacement or refund.

Refunds and Returns

Shipping fees are non-refundable.
For further details, please refer to our Return Policy.